Refund Policy

Effective Date: September 2025
Website: www.daisyshanti.com
Owner/Operator: Daisy Shanti

We value your trust and want to ensure you’re fully informed about our refund and cancellation policies. By purchasing artwork or booking DJ services through this website, you agree to the terms outlined below.

1. Artwork Sales

All Sales Are Final

Due to the unique and handmade nature of original artwork, all sales are final. We do not offer refunds or exchanges unless the item is:

Damaged during shipping
Incorrectly described on the website or invoice

Damaged Artwork

If your item arrives damaged:

Contact us within 48 hours of delivery
Include clear photos of the damage and packaging
We’ll review your claim and may offer a replacement, repair, or partial/full refund depending on the circumstances

2. DJ Services

Deposits

To secure a date for DJ services, a non-refundable deposit is typically required. This deposit holds your booking and covers initial planning time.

Cancellations

If you cancel more than 14 days before the event, any balance paid beyond the deposit will be refunded.
Cancellations made within 72 hours of the event are not be eligible for a refund due to scheduling loss and preparation time.

Rescheduling

If you need to reschedule your event:

Please contact us as early as possible.
We will do our best to accommodate your new date, subject to availability.

3. Custom or Commissioned Work

Custom artwork and commissioned projects are non-refundable once work has begun. This includes:

Custom paintings or pieces created to your specifications
Personalised elements
Any DJ package tailored for a specific event

If a commission cannot be completed for any reason on our end, a partial or full refund may be issued.

4. How to Request a Refund (When Applicable)

To request a refund or discuss an issue with your purchase or booking:

Email: hello.josephinedaisy@gmail.com
Include:

Your full name
Order or booking reference
Description of the issue
Relevant photos (for damaged items)

We aim to respond to all refund inquiries within 2–5 business days.

5. Chargebacks and Disputes

Please contact us first before initiating a chargeback or dispute through your bank or payment provider. We are committed to resolving any issues fairly and promptly.